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Moonshine St. 14/05
Light City, London

info@email.com
00 (123) 456 78 90

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Privacy Policy

Privacy Policy – Hajj And Umrah Travel

At Hajj And Umrah Travel, we respect and protect the privacy of all our users, guests, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, or any of our services. We are committed to ensuring that your privacy is protected and that your personal data is handled responsibly, transparently, and in accordance with applicable privacy laws.

By accessing or using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms, please refrain from using Hajj And Umrah Travel’ services.

1. Information We Collect

We collect different types of information to provide you with the best service and experience possible. The types of information we collect include:

a. Personal Information

This includes:

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Identification documents (e.g., passport or national ID, where required)

  • Payment information (e.g., card details, mobile payment details)

  • Travel preferences

b. Booking Information

When you book a stay or experience through Hajj And Umrah Travel, we collect:

  • Dates of travel

  • Accommodation preferences

  • Number of guests

  • Special requests or requirements

c. Technical Data

This includes:

  • IP address

  • Browser type

  • Operating system

  • Device type

  • Access times and referring website addresses

d. Usage Information

We collect data on how you interact with our website or app, such as:

  • Pages viewed

  • Buttons clicked

  • Session duration

  • Errors or bugs

2. How We Use Your Information

Hajj And Umrah Travel uses the collected information to:

  • Process and confirm your bookings

  • Provide customer support and respond to inquiries

  • Personalize your experience on our platform

  • Improve our website, services, and user interface

  • Send booking confirmations, updates, and marketing messages (if opted-in)

  • Prevent fraud, unauthorized access, or other illegal activities

  • Comply with legal requirements and assist law enforcement when necessary

3. Legal Basis for Data Processing

We process your personal information only when we have a legal basis to do so. These may include:

  • Your consent

  • The performance of a contract (e.g., completing a booking)

  • Legal obligations

  • Legitimate interests, such as improving user experience and ensuring platform security

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information with third parties. However, we may share your information with trusted parties under the following circumstances:

a. Service Providers

We may share your information with third-party vendors who perform services on our behalf, such as:

  • Payment processors

  • IT and website maintenance teams

  • Property owners or managers

  • Customer service providers

These parties are contractually obligated to protect your data and use it only for the intended purposes.

b. Legal Compliance

We may disclose your personal data when required to:

  • Comply with applicable laws, regulations, or legal processes

  • Respond to requests from government agencies

  • Protect the rights, safety, or property of Hajj And Umrah Travel, its users, or others

c. Business Transfers

If Hajj And Umrah Travel undergoes a merger, acquisition, restructuring, or asset sale, your personal data may be transferred as part of that transaction.

5. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes for which it was collected

  • Comply with legal, accounting, or reporting requirements

Once your data is no longer needed, we securely delete or anonymize it.

6. Data Security

We take data protection seriously and implement appropriate security measures, including:

  • SSL encryption

  • Firewalls and secure server hosting

  • Access controls and user authentication

  • Regular security audits and vulnerability testing

While we strive to protect your data, no system is completely secure. Therefore, we cannot guarantee the absolute security of your information.

7. Your Rights and Choices

Depending on your location and applicable data protection laws, you may have the following rights:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request corrections to inaccurate or incomplete data.

  • Right to Erasure: You can request deletion of your data under certain conditions.

  • Right to Restriction: You can request to restrict the processing of your data.

  • Right to Object: You can object to data processing for direct marketing or legitimate interest purposes.

  • Right to Data Portability: You can request to receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at privacy@hajjandumrahtravel.com.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, such as:

  • Remembering login details

  • Analyzing website traffic

  • Displaying relevant advertisements

You may choose to disable cookies via your browser settings, but this may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage users to read their respective privacy policies before providing any personal information.

10. International Transfers

If you access our services from outside the country where our servers are located, your data may be transferred across international borders. We take appropriate steps to ensure that data transferred internationally remains protected according to this Privacy Policy and applicable laws.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that data from a child has been collected, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we do, we will revise the “Last Updated” date at the bottom of this page. Significant changes will be notified via email or a prominent notice on our website.

13. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or how your personal data is handled, please contact us:

Hajj And Umrah Travel
Email: privacy@hajjandumrahtravel.com
Phone: +92 336 4070131
Business Hours: Monday – Saturday, 9:00 AM to 6:00 PM